Refund Policy

This Refund Policy explains when and how you can request a refund for items purchased from Duje. It should be read together with our Terms & Conditions and Cancellation & Replacement Policy.

1. Eligibility for Refund

Ready-made (non-custom) items are eligible for a refund or exchange within 14 days of delivery, provided the item is unused, unworn, with all tags attached, and in its original packaging.

2. Non-Refundable Items

Custom Tailoring items are made to your specific measurements and are final sale. They are not eligible for refund or exchange, except in the case of a manufacturing defect.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund at no additional cost to you.

4. How to Request a Refund

To request a refund, contact our support team at support@dujeabaya.ae or via WhatsApp at +971 55 721 4606 with your order number and the reason for the return.

5. Refund Method & Timing

Once your returned item is received and inspected, approved refunds are issued via bank transfer or to the original payment method within 5-10 business days.

6. Return Shipping

Customers are responsible for return shipping costs, except where the return is due to a manufacturing defect or an error on our part, in which case Duje will cover the cost.

7. Contact Us

For any questions about this Refund Policy, please contact us at support@dujeabaya.ae or via WhatsApp at +971 55 721 4606.