Delivery & Shipping Policy

This Delivery & Shipping Policy explains how Duje processes, ships, and delivers your order. By placing an order with us, you agree to the terms below.

1. Shipping Coverage

We currently deliver within the United Arab Emirates only. We plan to expand shipping to other GCC countries in the future.

2. Order Processing Time

Orders are typically processed and prepared for dispatch within 1-3 business days of confirmation. Custom Tailoring orders may require additional time depending on the specifications requested.

3. Estimated Delivery Time

Once dispatched, orders are generally delivered within 2-5 business days depending on your emirate. Delivery times are estimates and may vary due to courier schedules, weather, or public holidays.

4. Shipping Charges & Payment

Shipping charges, if any, are shown at checkout before you confirm your order. As shown on our website, orders can currently be paid by cash or card on delivery, so no online payment is required to place an order. We reserve the right to update shipping charges at any time.

5. Order Tracking

Once your order is dispatched, our team will contact you via WhatsApp or phone with the delivery details. For an update on your order status, contact us at support@dujeabaya.ae or +971 55 721 4606.

6. Failed Delivery Attempts

If our courier is unable to reach you at the provided address, we will attempt to contact you to reschedule delivery. Orders that cannot be delivered after repeated attempts may be returned to us, and the customer may be responsible for any resulting redelivery cost.

7. Contact Us

For any questions about delivery or shipping, please contact us at support@dujeabaya.ae or via WhatsApp at +971 55 721 4606.